Purchase And Return Policy

UPDATED ONLINE RETURN POLICY

As of 2/21/2017 all P.S. Kids purchases are final. No returns or exchanges will be allowed.

ONLINE PURCHASES

  • You can purchase up to 50 units of Aéropostale® merchandise per day. Purchases above 50 units per day by a single customer will not be allowed.
  • We take pride in our Aéropostale® brand and our customers by designing, sourcing, marketing and selling our own merchandise. As a result, we do not authorize the resale of Aéropostale® merchandise.
  • Unwashed, unworn, or defective merchandise with original price tickets may be returned or exchanged within 60 days of the date of purchase with the original sales or gift receipt. Swimwear and underwear can only be returned/exchanged with the price tickets attached. We may refuse or delay returns if fraud or abuse is suspected.
  • Online purchases, made in both The United States and Canada, can be returned by mail to the Aeropostale Returns Center located at 350 Omega Parkway, Shepherdsville, KY 40165. Only online purchases made in the United States can be returned to stores.
  • Online orders must include the return form or bottom portion of the original packing slip.
  • Shipping and handling costs, gift-wrap costs and other charges are non-refundable.

TO RETURN ITEMS BY MAIL

  • Affix the pre-paid, pre-addressed label onto your return package. No postage necessary. $7 will be deducted from your return credit for use of the label.
  • Please select a "Reason for Return" code on the packing slip and include the packing slip in your return package. If you cannot send your packing slip, please include your order number, billing name, and address with the item.
  • Drop off your package at any UPS Store, UPS Drop Box, Office Depot, or Staples.
  • Track your return by logging into your account at www.aeropostale.com
  • If you would prefer to use your own shipping method at your own expense, follow steps 1 & 2 above and return the package via an insured shipping service to: Aeropostale Returns Center, 350 Omega Parkway, Shepherdsville, KY 40165. Sorry, we cannot accept CODs.
  • All approved returns made within 60 days of the purchase date will be issued a full refund to the original form of payment (including gift purchases) within 30 days of receiving your returned package.
  • We will not accept C.O.D. or third-party billing for returned merchandise.
  • U.S. purchases made using PayPal Credit® or PayPal® as a payment method can be returned by mail for refund to your account.
  • If shipping damages occur, please contact the carrier or our Customer Service department at 877-289-2376 (option #1).
  • Gift Cards sales are final.
  • Orders greater than 50 units are FINAL SALE and NON-REFUNDABLE. NO ADJUSTMENTS. NO EXCHANGES. NO RETURNS. NO EXCEPTIONS.

IN STORE PURCHASES

  • You can purchase up to 50 units of Aéropostale® merchandise per day. Purchases above 50 units per day by a single customer will not be allowed.
  • We take pride in our Aéropostale® brand and our customers by designing, sourcing, marketing and selling our own merchandise. As a result, we do not authorize the resale of Aéropostale® merchandise.
  • Purchases of unwashed, unworn, or defective merchandise made in any U.S. Aéropostale® store may be returned or exchanged within 60 days of the date of purchase with the original sales or gift receipt.
  • Returns with an original sales receipt will be refunded in the manner in which the original purchase was made. Returns with an original gift receipt will be refunded with a Merchandise Return Card at the selling price on the gift receipt. Returns will not be accepted without an original sales or gift receipt.
  • All returns will reflect original discounts and promotions
  • Swimwear and underwear can only be returned/ exchanged with the price tickets attached.
  • ATTENTION INTERNATIONAL SHOPPERS – We cannot process exchanges or returns via the mail. All returns/exchanges of purchases made in a U.S. store must be done in person in one of our U.S. stores and must be accompanied by the original sales or gift receipt.

ROOM RETURN POLICY

  • All items from our Online ROOM Collection, including bedding and accessories, can only be returned to the warehouse. Please follow the directions on the pack slip or refer to the Online Purchase return policy for more details.
  • All approved returns made within 60 days of the purchase date will be issued a full refund to the original form of payment (including gift purchases) within 30 days of receiving your returned package