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eGift Card FAQs


aeropostalegiftcardsupport@cashstar.com



How do eGift Cards work?

To order an eGift Card from our partner site just choose the denomination and the card design or upload your own photo. Then enter the recipient's email address. Once the purchase has been completed, the eGift Card will be sent to the recipient within several hours or sooner. If lost, simply reprint the eGift Card. If stolen, contact CashStar Customer Support at 877-850-1977. Since this is a partner site, you will not be able to buy the eGift Card and other merchandise in the same transaction. The eGift Card can be used in our retail stores or online. Just like our plastic Gift Cards, there are no expiration dates or fees. If lost, simply reprint a new eGift Card.



How are eGift Cards different from plastic Gift Cards?

Plastic Gift Cards are sent to recipients via mail. eGift Cards are sent via e-mail and can be printed out and used hours after they're purchased. Both plastic and eGift Cards have no fees or expiration dates. They are redeemable in stores and online.



Am I purchasing the eGift Card from Aeropostale ?

When you purchase an eGift Card, you will be directed to our partner site operated by CashStar. CashStar will take the order, process the payment and distribute the eGift Card to the recipient. The eGift Card is just like a regular plastic Gift Cards and can be redeemed in store or online.



Are there any fees associated with the eGift Card?

No. You will only be charged the face value of the eGift Card, and we will not impose shipping or any other fees at any time.



Can I change the value of an eGift Card after I've paid for it?

Not at this time.



How do I cancel the purchase of an eGift Card?

If you chose a delivery date that is in the future, you can cancel your purchase by contacting CashStar Customer Support at 877-850-1977. If the delivery date is today or in the past, your purchase cannot be cancelled.



Which credit cards do you accept?

We can accept VISA, MasterCard, American Express, and Discover.



When is my credit card charged for my purchase?

Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as AEROPOSTALE CSTAR GFTCD



Can I buy an eGift Card for myself?

Yes. To do so, enter your own email address in the "Recipient Email" fields, and enter your own name as the recipient name. Then check "This is for myself." Complete the transaction normally. When you receive your eGift Card alert (via email), follow the instructions in the message to retrieve and redeem your eGift Card.



I want a printed eGift Card to present to someone as a gift. How can I accomplish this?

Simply personalize the eGift Card for your recipient, have it sent to yourself, and then print it. To do this, enter your own email address in the "Recipient's Email" field, and check "This is for myself." Enter your recipient's name and your personal message on the Gift Card preview, and complete the transaction normally. You will receive an eGift Card alert via email. Follow the instructions in the message to retrieve your eGift Card, and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient, and may be redeemed in stores and on online.



Can I send two (or more) eGift Cards to two (or more) different people who share an email address?

Yes. If you send separate Gift Cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you a Virtual Gift Card from The Aeropostale." Your name will be in the place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Mary Smith, John Jones sent you a $XX eGift Card from Aeropostale."



Can I purchase an eGift Card with other Aeropostale merchandise in the same transaction?

No. The purchase of an eGift Card is operated by Aeropostale's third party partner, CashStar. To buy Aeropostale merchandise, you will need to go to www.aeropostale.com or www.ps4u.com and make the merchandise purchase in a separate transaction.



What exactly does the recipient receive when I send an eGift Card?

On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card



When is the eGift Card sent to the recipient?

The eGift Card alert message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase, within hours or sooner after your transaction is complete.



Where can I use my eGift Card?

You can use your eGift Card at any Aeropostale or PS from Aeropostale store in the US and Canada or online at www.aeropostale.com or www.ps4u.com.



Do I need a special printer? Do I need to print color?

No and no. Most standard office and home printers are equipped to print eGift Cards and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the code number below the eGift Card is clear. If it is not, you may need to install a new ink cartridge.



When does the eGift Card expire?

There is no expiration date on your eGift Card. We recommend that you redeem it soon after you receive it, so you don't forget.



Can I reload my eGift Card after I've spent the full value?

Not at this time.



How do I check my eGift Card balance?

Checking the balance of your eGift Card is easy. Call us at 877-289-2376. When you call, be sure to have your Gift Card number and PIN in front of you.



Can I return the eGift Card?

You may not return or cancel your Aeropostale eGift Card after it is received. Purchasers who wish to cancel an eGift Card purchase order prior to its delivery to a recipient should contact CashStar Customer Support at prior to the delivery date selected during the purchase process.



If you return merchandise originally purchased with an eGift Card, any refund will be issued in the form of a store credit that may be used at any U.S. Aeropostale retail stores.



How do you prevent the email from getting lost as spam?

We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the eGift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card is not viewed within 15 days after delivery, you will receive a message with options for resolving the issue.



How do I know the recipient actually received the eGift Card I sent them?

You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card is not viewed within 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact CashStar Customer Support at 877-850-1977, with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.



What if I lose my eGift Card?

Your eGift Card has cash value and should be safeguarded as such. If you misplaced your eGift Card, you can reprint it if you bookmarked it in your browser or click on the link in the original email. If your eGift Card was lost or stolen, contact CashStar Customer Support immediately at 877-850-1977. If your eGift Card has not been redeemed or has some remaining value, we can cancel the original and reissue a new eGift Card to you for the remaining value



What if someone makes a copy of my printed eGift Card?

Our state-of-the-art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your eGift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the Virtual Gift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact CashStar Customer Support immediately at 877-850-1977. Any value that has not been used can be reissued to you in a new eGift Card.



Who is CashStar?

CashStar is a Maine-based company specializing in eGift Cards that allow consumers and businesses to securely send eGift Cards over the Internet. Key personnel have played critical roles in technology and payments for such companies as American Express, Blackhawk Network, inComm, CoinStar, Wright Express, IBM, Hewlett-Packard, and L.L. Bean. CashStar is a sister company to Coupons, Inc., the successful online coupon technology and marketing company. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.



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