Damaged or Defective Items

If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at 877-289-2376. Please supply the representative with your order number, item number and tracking number from your original confirmation e-mail. The representative will also need your e-mail address and phone number. www.aeropostale.com will make every reasonable effort to assist you with your return. If you do not contact Customer Service, you are responsible for all return shipping charges.

If there is extensive damage to the carton, contact a Customer Service representative immediately at 877-289-2376. Please have your order number available when you contact the Customer Service Representative.

Terms and Conditions Privacy Policy X