Q: How do I become a member of p.s. rewards?
A: There are two ways to join p.s. rewards if you have a current, valid email account. In Store: Visit a participating P.S. from Aéropostale store (see Terms & Conditions for a list of participating locations) and give the sales associate your email address. When you join p.s. rewards at the store, you will receive a p.s. rewards membership card. You will also receive an email approximately 72 hours after you join which will confirm your membership and give you instructions on how to complete your p.s. rewards account profile at ps4urewards.com. Online: Go to ps4urewards.com, click on the Sign-Up link and complete your account profile. You will receive your p.s. rewards membership number via email.
Q: Does it cost anything to become a p.s. rewards member?
A: No - Membership is free!
Q: Who can join p.s. rewards?
A: Individual residents of the United States, who are at least 13 years of age and have a current, valid email account, are eligible to join.
Q: Will I receive a p.s. rewards card if I join online?
A: If you join online, you will receive a p.s. rewards membership number via email. At that time, you can print a paper copy of your p.s. rewards number and it can be used for in store transactions. If you join online, you will not receive a plastic card. If you would like a plastic card, visit any participating P.S. from Aéropostale store to pick up a card. Your old account information will automatically merge with the account number on the new p.s. rewards card.
Q: Can I join the p.s. rewards program online if I have not made a purchase?
A: Yes! You can join the p.s. rewards program online without making a purchase. Go to ps4urewards.com and click on the Sign-Up link and complete your account profile.
Q: Can I join the p.s. rewards program in the store if I have not made a purchase?
A: No, a qualifying purchase is necessary to become a member of p.s. rewards if you join at a participating P.S. from Aéropostale store. However, no purchase is necessary to become a member of p.s. rewards when you join online at ps4urewards.com.
Q: What sort of confirmation will I get if I join online?
A: When you join online, you will receive an email confirming your membership.
Q: Can I enroll at any P.S. from Aéropostale store?
A: You can only join p.s. rewards at participating P.S. from Aéropostale stores. Please ask a store associate or see the p.s. rewards terms and conditions for details.
Q: What should I do if I've lost my card? A: In Store: You can still receive points for your purchases if you provide your membership number or email address you used to join. If you would like a new card, you can get a new one in the store. The card will have a new account number; but the information from your old account will automatically merge on to your new card.
Online: It's easy. You can always go to ps4urewards.com to re-print your membership number. When making purchases online, you do not need to enter your p.s. rewards membership number at checkout. Simply use the email address you used to join in the email field at the ps4u.com checkout page. You will receive points as long as the correct email address tied to your p.s. rewards account is entered in that field.
Q: What happens if I have more than one p.s. rewards membership number?
A: If you have more than one p.s. rewards card or membership number, the accounts and the points will automatically merge if they have the same email address associated with the account. If you have two accounts with different email addresses you will need to have the accounts merged. Please contact the p.s. rewards customer service:
By Email: psrewards@aeropostale.com
By Phone: 1.877.289.2376
By Mail: Aéropostale, Inc., 201 Willowbrook Blvd, Wayne, NJ 07470, Attn. P.S. from Aéropostale Rewards
Q: How do I earn points?
A: You earn one point for every $1 USD you spend on qualifying purchases when you use your p.s. rewards membership at participating P.S. from Aéropostale Store or at ps4u.com. The following items do not qualify for p.s. rewards points: gift cards, gift certificates, gift wrap, sales tax, and shipping and handling charges. Bulk purchases (a purchase of 50 or more items in a 24-hour period) also do not qualify.
Q: When will I start to earn points?
A: You will start earning points the moment you join the p.s. rewards program. Earning points is easy! In a participating P.S. from Aéropostale store, remember to provide either your p.s. rewards card or email address you used to join. To earn points online at ps4u.com, you must use the email address associated with your p.s. rewards account at checkout.
Q: If I enrolled online before checkout, will that purchase qualify for rewards?
A: Yes, your account is active immediately, and you will receive points for that order.
Q: Can I receive points on in-store purchases without a physical card?
A: Yes. If you do not have your physical p.s. rewards card with you, you can still earn points on in-store purchases by providing the email address you used to join.
Q: Can I earn rewards points on purchases that include a promotion, discount or coupon?
A: Yes, you will receive one point for every $1 USD spent; pre-tax, regardless of the coupons or promotions that may have been used.
Q: Will my reward points ever expire or go away?
A: No, your p.s. rewards points have no expiration date and will continue to carry over until you reach the 75 point threshold. Once you reach 75 points, you will receive a $5 rewards certificate and your account balance will be reduced by 75 points.
Q: Will my rewards certificate ever expire?
A: Yes, your rewards certificate will expire within forty-five (45) days from the date it is issued.
Q: What should I do if I make a purchase at a P.S. from Aéropostale store or at ps4u.com and do not think I received any points for it?
A: To check your purchase history and points balance you can go to ps4urewards.com and login to your account at anytime. It can take up to 72 hours for your account information to update after a purchase. You will only receive points for purchases on p.s. merchandise at participating P.S. from Aéropostale stores or on ps4u.com. If you made a purchase and do not see your points after 72 hours, please contact p.s. rewards customer service:
By Email: psrewards@aeropostale.com
By Phone: 1.877.289.2376
By Mail: Aéropostale, Inc., 201 Willowbrook Blvd, Wayne, NJ 07470, Attn. P.S. from Aéropostale Rewards
Q: Can I delay the receipt of my $5 rewards certificate to another time?
A: No. The distribution of a rewards certificate is automatic. Once you have reached the 75 point threshold, you will automatically be sent a $5 rewards certificate.
Q: What if I make a return or request a price adjustment on a purchase?
A: If you return merchandise or request a price adjustment on a purchase, the points earned for the merchandise being returned or adjusted will be deducted from your p.s. rewards account. If the return is being made after a $5 reward certificate has been sent out the points will be deducted from your current points balance. If your current points balance is less than the number of points being deducted for the return, the account will show a negative point balance until more points are earned through additional purchases.
Q: Do I need my p.s. rewards card when I redeem my $5 rewards certificate?
A: You do not need your physical p.s. rewards membership card to redeem the rewards certificate. In store, you will need to present the rewards certificate to the sales associate when making a purchase. You may also show the sales associate the rewards certificate number on your mobile device to redeem the reward. Online, simply enter the rewards certificate number and PIN number in the rewards certificate field at the ps4u.com checkout page.
Q: What can I purchase with my p.s. rewards certificates?
A: The p.s. rewards certificates works like a coupon. The rewards certificate is valid for use on qualifying purchases prior to its expiration at any participating P.S. from Aéropostale store or at ps4u.com. If the purchase amount is less than the value of the rewards certificate, the remaining balance on the certificate will be available for use until the expiration date is reached. Rewards certificates may be combined with other offers. Rewards certificates are not redeemable on purchases of gift cards, gift certificates or gift wrap.
Q: How do I get my rewards certificates?
A: Rewards certificates are automatically issued via email once you reach the 75 point threshold. You will receive a $5 rewards certificate for every 75 points earned. Please allow up to 72 hours after your purchase to receive your rewards certificate. You may also go to ps4urewards.com to view rewards certificate history and print out any current rewards certificates. Point balances remaining after rewards certificates are issued will also be carried over.
Q: What if my rewards certificate is lost or stolen?
A: If you have not redeemed the rewards certificate, you can access your account and print a new rewards certificate at any time at ps4urewards.com. If the rewards certificate has already been redeemed, it can not be replaced.
