Shipments to All Other Countries
Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in over 100 countries. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. Currently, Borderfree supports billing in over 40 global currencies, with more being added on an ongoing basis.
To view and select available shipping countries and shopping currencies, please click here. Once you confirm your preferences, you will be able to see products priced in your selected currency.
PLEASE NOTE: Certain promotions may still appear in USD. Converted prices will always be accurately reflected in your shopping cart.
PROMOTIONS & POLICIES
International orders are not eligible for:
- Free Shipping (with or without promotional code)
- Price Adjustments
- Free Returns
- Merchandise Exchanges
- Gifts with Purchase
- Gift Cards
- Gift Services (gift wrap, etc.)
Other promotional restrictions may apply. Please contact us with any questions
HOW TO ORDER
Click the flag at the top of any page and choose your shipping destination and preferred currency. All Aeropostale prices will automatically be converted from USD into your chosen currency.
Shop our site as you normally would. When you proceed to Checkout, your secure transaction will be completed with Borderfree. Borderfree will calculate and display a guaranteed order total in your preferred currency. This will include international prices, all shipping costs from our warehouse(s) in the U.S. to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. The order total presented will be the exact amount that you will be billed by Borderfree. There will never be any additional costs billed upon delivery or due as C.O.D. charges. If for any reason the collection of additional charges are attempted upon delivery, Please contact us
If for some reason, there are any items that cannot be exported from the U.S. or imported into your destination country selection, Aeropostale and/or Borderfree will notify you during the checkout process.
Once your transaction is complete, we will ship your item to the Borderfree shipping hub in the United States. Borderfree then ships your order to its final international destination. It may take 3-5 business days from order placement to receive your shipping confirmation email and tracking number.
You may ship to a specific country but pay with a different country's currency. If you don't see your country listed under Shipping Destination, we are not currently able to ship to that destination.
If you have a U.S. billing address and are shipping to an APO/FPO address, simply proceed through the domestic checkout process.
- American Express
We Do Not Accept:
- GiftCards or Online Gift Certificates
- PayPal Credit
Your credit card will be billed by Borderfree at the time your parcel(s) leave the U.S. Your credit card statement will read "BF*AEROPOSTALE" where "BF" denotes the Borderfree network.
Foreign exchange rates are determined by Borderfree and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction. Exchange rates are updated on a daily basis. You will receive a message if exchange rates have been updated while you are shopping.
DUTIES & TAXES
Duties (or customs tariffs) are set by the Customs Authority of the destination country and are determined by a combination of factors. These factors include the specific country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the various countries that Borderfree supports.
SHIPPING & TRACKING
|DESTINATION||DHL DELIVERY PROMISE|
|Canada||3-6 business days|
|Mexico||5-10 business days|
|Central America and the Caribbean||5-12 business days|
|South America||5-13 business days|
|Europe||5-12 business days|
|Asia-Pacific Countries||5-13 business days|
|South Asia||6-13 business days|
|Africa and Middle East||5-12 business days|
International shipping is calculated based on a number of factors including the service level, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree global checkout based on the items you are purchasing and your shipping destination.
TRACK YOUR INTERNATIONAL SHIPMENT
To track the progress of your international order, Click Here.
RETURNS AND EXCHANGES
At this time, we do not facilitate exchanges on international shipments; however, if for any reason you are not satisfied with your purchase, please contact us by email. We will provide you with further instructions to facilitate your return, including the return authorization process, the location to where returns are required to be shipped back, and the amount you will be refunded. If approved, refund amounts for returned items will be credited to you as soon as the items are received and the credits processed by our partner Borderfree. Your refund will be credited in the same currency and using the same exchange rate as your original order.
PLEASE NOTE: Orders must be received back to our warehouse within 60 days of the delivery date. After the return is received at the Borderfree warehouse, it may take up to 96 hours for the credit to process.
Orders shipped to countries outside of the US cannot be returned to Aeropostale stores.
Orders received to our warehouse without a return authorization are not eligible for credit.
The maximum order value for international shipment is USD $2,500.
Aéropostale.com defines a bulk order as any single order containing 50 units or more. Bulk orders are not eligible for promotions or returns. Bulk orders are FINAL SALE.
Gift Cards and Online Gift Certificates cannot be sold or redeemed internationally at this time.
Certain items in our online catalog may be unavailable for international shipping.
Some items, including hazardous materials, furs and exotic leathers, may not be available for international shipment. Some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped internationally. International customers will be notified to remove restricted items during Checkout.
Gift receipts cannot be given for shipments outside the US due to customs requirements.
Orders shipped outside the US are not eligible for price adjustments.
If you have any questions regarding our international shopping option or your internationally shipped order, Please Contact Us.
At this time we can only respond to international inquiries by email and in English.