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Order from our site and pick up your
purchase in-store FREE!

The quickest, easiest and safest way to shop.

summer

Order Online

Select "In Store Pick Up" As You
Add Each Item to Your Cart
While Shopping.

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Check Your
Notifications

We'll Send You An Email When Your
Order is Ready For Pick Up.

summer

FREE Pick Up
At Aero

Stop By Your Selected Aero
Location And An Associate Will
Meet You At The Entrance

summer

Order Online

Select "In Store Pick Up" As You
Add Each Item to Your Cart
While Shopping.

Check Your
Notifications

We'll Send You An Email
When Your Order is
Ready For Pick Up.

summer
summer

FREE Pick Up At Aero

Stop By Your Selected Aero
Location And An Associate Will
Meet You At The Entrance

We're in This Together - COVID-19 Safety Info

Aero Fam — Aéropostale is built on the idea of Oneness - that we are all united as one common humanity. In these challenging days, this principle has never been more important. As part of a broader, global community, we’re doing everything we can to ensure health and safety of our Aero World - protecting customers, employees and all those around us.

To ensure the best experience possible, we will be taking extra precautions to protect our customers and associates.

In the meantime, please stay safe and tuned to our social channels for updates. Our website www.aeropostale.com remains open for you to shop from the comfort of your home.

Thank you for your continued support and understanding. We look forward to brighter days ahead we can spend together as One.

The Aéropostale Team

Aero Fam — Aéropostale is built on the idea of Oneness - that we are all united as one common humanity. In these challenging days, this principle has never been more important. As part of a broader, global community, we’re doing everything we can to ensure health and safety of our Aero World - protecting customers, employees and all those around us.

To ensure the best experience possible, we will be taking extra precautions to protect our customers and associates.

In the meantime, please stay safe and tuned to our social channels for updates. Our website www.aeropostale.com remains open for you to shop from the comfort of your home.

Thank you for your continued support and understanding. We look forward to brighter days ahead we can spend together as One.

The Aéropostale Team

summer

Please practice social distancing by remaining
6’ apart while shopping. We may limit the
number of customers in the store at one time. If
you don’t feel well, it is best to stay home.

summer

We are providing hand sanitizer
throughout the store, and
strongly encourage wearing
protective gear as well.

summer

Our team is wearing protective
gloves, face masks, and
rigorously cleaning the store
throughout the day.

Order Status

Check the status of your most recent orders by visiting our Track Order page. This is the easiest and fastest way to get the most current information regarding your www.aeropostale.com orders. Please note: Immediately after you place an order, order information may not appear on www.aeropostale.com in your order history for up to 1 hour.

When you click on Track Order you will be prompted to log in with your e-mail address and password. An order summary page will provide you with

detailed information about your current order or past orders. After your order is shipped, your tracking number, if available, will be displayed. Depending on the shipping company, you can click on the tracking number to view the delivery status of your order. A shipping company may not have the ability to track a number for up to 24 business hours.

For more information about tracking your order, click here.

Check the status of your most recent orders by visiting our Track Order page. This is the easiest and fastest way to get the most current information regarding your www.aeropostale.com orders. Please note: Immediately after you place an order, order information may not appear on www.aeropostale.com in your order history for up to 1 hour.

When you click on Track Order you will be prompted to log in with your e-mail address and password. An order summary page will provide you with


detailed information about your current order or past orders. After your order is shipped, your tracking number, if available, will be displayed. Depending on the shipping company, you can click on the tracking number to view the delivery status of your order. A shipping company may not have the ability to track a number for up to 24 business hours.

For more information about tracking your order, click here.

Tracking Your Order

GETTING ORDER INFO?
It is now easy to check your Order Status & receive Tracking Info, by visiting our “My Account Page”.

You can either login, to receive full order updates, or Scroll down to the “Check Order” portion of the page and enter your: order number, email address
and billing zip code.

Please note tracking information may not be available for up to 48 hours after an item is shipped from our warehouse

WHEN CAN YOU TRACK YOUR ORDER?
At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order
information. However, it may take up to 48 hours or longer before the package is checked into the carrier’s tracking system. That means
even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information
about your package for up to 48 hours or more.

Orders placed on www.aeropostale.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may
vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, Your Order History on
www.aeropostale.com will not offer tracking information, but will still offer order status and other details. Read the information provided below on this
page to learn the difference between tracking information and the order status.

FINDING YOUR ORDER STATUS
The status of your order is easy to find

Check your e-mail
You were required to enter an e-mail address during Checkout. You will receive e-mails at your address keeping you up-to-date about the status of your
order.

Visit the website.
Login to our “My Account Page” at www.aeropostale.com 24 hours a day. You may view information about your most recent orders as well as past
orders.

Contact us
If you still have questions about your order, please contact us here.

HOW IS ORDER STATUS DIFFERENT FROM TRACKING INFORMATION?
The status of your order is supplied by www.aeropostale.com, and represents what is happening with your order between the time you place it and the
time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide
tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our website when it becomes
available.

*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.

GETTING ORDER INFO?
It is now easy to check your Order Status & receive Tracking Info, by visiting our “My Account Page”.

You can either login, to receive full order updates, or Scroll down to the “Check Order” portion of the page and enter your: order number, email address and billing zip code.

Please note tracking information may not be available for up to 48 hours after an item is shipped from our warehouse

WHEN CAN YOU TRACK YOUR ORDER?
At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier’s tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on www.aeropostale.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, Your Order History on www.aeropostale.com will not offer tracking information, but will still offer order status and other details. Read the information provided below on this page to learn the difference between tracking information and the order status.

FINDING YOUR ORDER STATUS
The status of your order is easy to find

Check your e-mail
You were required to enter an e-mail address during Checkout. You will receive e-mails at your address keeping you up-to-date about the status of your order.

Visit the website.
Login to our “My Account Page” at www.aeropostale.com 24 hours a day. You may view information about your most recent orders as well as past orders.

Contact us
If you still have questions about your order, please contact us here.

HOW IS ORDER STATUS DIFFERENT FROM TRACKING INFORMATION?
The status of your order is supplied by www.aeropostale.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our website when it becomes available.

*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.

Shipping Method & Costs

Aeropostale.com currently ships orders within the
united states, U.S. territories, apo/fpo addresses
and Canada

SHIPPING
METHOD

ESTIMATED ARRIVAL TIME

COST

ECONOMY
GROUND

3-7 business days. please allow 1-2 business days for processing.

$5.00

STANDARD
GROUND

3-5 business days. please allow 1-2 business days for processing.

$8.00

2 DAYS

2 business days (orders must be placed by 1:30 pm est, or your order will be processed on the next business day.
Business days do not include weekends or holidays)

$13.00

1 DAYS

1 business day (orders must be placed by 1:30 pm est, or your order will be processed on the next business day.
Business days do not include weekends or holidays)

$25.00

CANADA

Please click here for information on international shipping

SHIPPING
METHOD

ESTIMATED ARRIVAL TIME

COST

ECONOMY
GROUND

3-7 business days. please allow 1-2 business days for processing.

$5.00

STANDARD
GROUND

3-5 business days. please allow 1-2 business days for processing.

$8.00

2 DAYS

2 business days (orders must be placed by 1:30 pm est, or your order will be processed on the next business day. Business days do not include weekends or holidays)

$13.00

1 DAYS

1 business day (orders must be placed by 1:30 pm est, or your order will be processed on the next business day. Business days do not include weekends or holidays)

$25.00

CANADA

Please click here for information on international shipping

Depending on the item(s) you purchase on our website and the location to which the items will be delivered, different shipping methods will be available. each shipping method
has its own restrictions and charges that will be applied to your order.

  • At checkout, you will be prompted to choose a shipping method for your item(s).
  • Please note that some items may offer only one shipping method.
  • Shipping costs are dependent on the destination of your order and the shipping method you select.
  • Your total shipping charges will automatically compute during checkout prior to the completion of your order.
  • Shipping charges are based on the retail price of the merchandise, prior to any promotional discounts.

UPGRADING YOUR SHIPPING OPTION

  • Generally, you will have the option of upgrading your shipping method for faster delivery (such as 2-3 Day, or
    Overnight service).
  • If you choose to upgrade your shipping method to 2-3 Day, your order must be received by 1:30 p.m. EST or
    your order may not be processed until the following business day.
  • If you choose to upgrade your shipping method to Overnight, your order must be received 1:30 p.m. EST in
    order to receive your package the next business day.

Business days are Monday-Friday, excluding federal holidays within the United States. We offer the following convenient delivery options in the Continental US, Alaska and Hawaii:

INTERNATIONAL SHIPPING
For Information on shipping to all countries outside of the US, please click here to visit our International Help Desk

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