Acceptance of Terms
What information about me is collected, stored and used?
We collect and store information that you enter into this Web Site or that you provide in the Stores or through our Customer Service Department. For example, when you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date (collectively, "Personal Information"). This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. Some of this information also may be used to contact you about new products, sales, promotions, special offers, and events, product and customer surveys and new site features, unless you have opted not to receive promotional communications in connection with this Web Site. However, when you opt not to receive promotional communications, we collect and store certain information such as your email address in order to comply with your preferences.
We collect and store certain other information automatically whenever you interact with our Web Site. For example, we collect your IP address, browser information and reference site domain name every time you visit the Web Site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve the Web Site and to provide our customers with a fulfilling shopping experience. Our Web Site may use location-based services to verify your location and to deliver relevant advertising based on your location (such as to display the location of our nearest retail store to you), and share your location with our affiliates and service providers as part of our location-based services.
Most web browsers accept cookies automatically but allow you to disable them. If you disable cookies, you may not be able to utilize all of the features on our Web Site. For instructions on how to disable cookies, you should consult the “Help” section of your browser. In addition, you may find more information about cookies and internet-based advertising and managing your preferences for internet-based advertising by clicking here. . Our Web Site is not designed to respond to “do not track” signals received from browsers, however, you may opt-out of receiving customized interest-based advertisements from members of the Digital Advertising Alliance by visiting DAA’s Consumer Choice Page by clicking here.
We may also collect and store information about you that we receive from other on line and off line sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.
Is information collected from children?
We are aware of the concerns regarding the collection of Personal Information from children. As a result, we do not collect any Personal Information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use our Web Site only with the involvement of a parent or guardian and should not submit any Personal Information to us. If a parent or guardian becomes aware that a child under the age of 13 has submitted Personal Information on our Web Site, please contact us as noted below and we will remove the Personal Information about the individual from our database.
With whom do you discolse information?
We may disclose Personal Information with our affiliates, strategic and/or marketing partners and with our service providers. Certain of our affiliates and service providers may disclose this Personal Information to their affiliates and/or service providers whom they engage to perform services related to the Web Site or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, web site evaluation, data analysis and, where applicable, data cleansing. These service providers are authorized to use this Personal Information only in connection with the services they are engaged to perform.
We may disclose Personal Information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect our rights, property or safety or those of any of our affiliates, service providers, customers or others.
We may disclose non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Web Site during a specific time period or purchased a specific product through this Web Site. This information generally is shared in an aggregated form.
We may also disclose or transfer your Personal Information in the event one of our companies is involved in a merger, acquisition, consolidation, sale of our business or substantially all of our assets, or declares bankruptcy.
What about interactive areas?
Our Web Site may provide interactive areas, such as chat rooms, forums and message boards where you can publicly post information about, among other things, our products. Just like with social media channels, anything you post will be made publicly available. You are not required to provide any Personal Information (including your image) when using these areas but you may choose to do so. Please exercise caution when deciding to disclose Personal Information in these areas. We strongly recommend that you DO NOT use your Personal Information as your user name or image. We cannot ensure the security of any information you choose to make public in a chat room, forum, or message board. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy.
What steps are taken to keep personal information secure?
The security of your information is important to us. We have implemented various security measures, including Secure Socket Layer (SSL) encryption technology, designed to protect your Personal Information that we collect. If you place an order through our Web Site, you will be asked to provide a valid email address. You may also set up an account by providing a valid email address and password. Unfortunately, no transmission of information over the Internet can be guaranteed to be 100% secure and, therefore, we cannot ensure or warrant the security of any information. In order to help protect Personal Information you provide to us, you: (i) should not share your password or account information with others, (ii) should use a secure web browser, and (iii) should change your password frequently. If you wish to cancel your password, or if you become aware of any loss, theft or unauthorized use of your password, please contact Customer Service as noted below.
How can I access, correct and update personal information?
You can access, correct, update and delete certain Personal Information that you have provided to us by clicking on "My Account" within the “Help” section of this Web Site. Alternatively, you may access, update or remove the information you provided to us by contacting us as noted below. We may take a reasonable period of time to respond to any request to update or modify any information, limit use of information or to opt out of or unsubscribe from any communications. We may also ask for additional information to authenticate the request. If you request the deletion, modification or limitation of use of your Personal Information maintained by us we will promptly review your request and respond. If we grant your request, such information may be retained for a reasonable period of time in our backup systems as a precaution against system failures. Some information may be retained for longer periods as required by law, contract or auditing requirements. In some circumstances we will not be able to limit use of your Personal Information without unsubscribing you from communications or deleting your information.
Can I indicate whether or not I want to receive promotional communications?
There are several ways in which you can tell us whether or not you want to receive promotional communications from us. When you set up an account, or click on "Manage Your Account" within the Help Desk area, or place an order, you will have an opportunity to make or change your selections in this regard. You also will have an opportunity to change these selections by clicking on the "unsubscribe" hyperlink contained in promotional emails we send you. Please allow two weeks for us to process your unsubscribe request. You may still receive emails for us while your request is being processed. If you no longer wish to receive push notifications on your mobile device, please consult your mobile device’s user guide.
What happens when I link to or from another web site?
What about promotions?
How do we treat the information of international users?
Your California Privacy Rights
Your Nevada Privacy Rights
Nevada residents have the right to request that we do not sell your Personal Information at any time in the future. If you are a Nevada resident and wish to exercise this right, please email [email protected] with your request that we do not sell your Personal Information.
How do you contact us?
If you believe your password has been compromised or need to contact Customer Service, you may reach us by e-mail at [email protected], or by phone at 877-289-2376.
LAST UPDATED JANUARY 1, 2020.