Damaged or Defective Items

If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at 877-289-2376. Please supply the representative with:

• Order Number
• Item Number
• Tracking Number from your original confirmation e-mail
• e-mail address
• Phone Number

www.aeropostale.com will make every reasonable effort to assist you with your return. If you do not contact Customer Service, you are responsible for all return shipping charges.

If there is extensive damage to the carton, contact a Customer Service representative immediately at 877-289-2376. Please supply the representative with:

• Order Number
• Item Number
• Tracking Number from your original confirmation e-mail
• e-mail address
• Phone Number