Customer Service Returns

CONTENTS

Purchase And Return Policy

You can purchase genuine Aéropostale here and in our Aéropostale stores. To find an Aéropostale store near you, use our Store Locator.

We take pride in our Aéropostale brand and our customers by designing, sourcing, marketing, and selling our own merchandise. As a result, we do not authorize the resale of Aéropostale merchandise. You can purchase up to 50 units of Aéropostale® merchandise per day. Purchases above 50 units per day by a single customer will not be allowed.

HOW TO RETURN YOUR ONLINE PURCHASES

Unwashed, unworn, and non-defective merchandise with original price tickets may be returned or exchanged within 60 days of the date of purchase with the original sales or gift receipt.

Please note:

  • Only online purchases made in the United States can also be returned to U.S. stores within 60 days of the date of purchase with the original sales or gift receipt. Online orders must include the return form/bottom portion of the original packing slip. If you are missing this form, please contact Customer Support here.
  • Online purchases made in Canada and Online Only merchandise must be returned by mail with the original sales or gift receipt.
  • Items purchased online and picked up in an Aéropostale store must be exchanged or returned to a US store and must be accompanied by the original pickup receipt.
  • Swimwear and underwear can only be returned/exchanged with the price tickets attached.
  • Online-Only items, Online purchases made in Canada, Room Merchandise (including bedding and accessories), nor Fragrance can be returned to stores.
  • Online purchases from US stores and US website, can be returned by mail to:
    Aeropostale Returns Center
    350 Omega Parkway,
    Shepherdsville, KY 40165
  • All approved returns made within 60 days of the purchase date will be issued a full refund to the original form of payment (including gift purchases) within 30 days of receiving your returned package and will reflect original discounts and promotions.

    Shipping and handling costs, gift-wrap costs and other charges are non-refundable.
    We may refuse or delay returns if fraud or abuse is suspected.

IN STORE PURCHASES

  • Purchases of unwashed, unworn, or defective merchandise made in any U.S. Aéropostale® store may be returned or exchanged within 60 days of the date of purchase with the original sales or gift receipt.
  • Returns with an original sales receipt will be refunded in the manner in which the original purchase was made. Returns with an original gift receipt will be refunded with a Merchandise Return Card at the selling price on the gift receipt.
  • Returns will not be accepted without an original sales or gift receipt.
  • All returns will reflect original discounts and promotions.
  • Swimwear and underwear can only be returned/ exchanged with the price tickets attached.
  • U.S. purchases made using Klarna, PayPal Credit® or PayPal® as a payment method can be returned in store for a store credit, not a refund to your account. For account refund, merchandise can be returned by mail.

ATTENTION INTERNATIONAL SHOPPERS

We cannot process exchanges or returns via the mail. All returns/exchanges of purchases made in a U.S. store must be done in person in one of our U.S. stores and must be accompanied by the original sales or gift receipt.

Online purchases made in Canada and Online Only merchandise must be returned by mail with the original sales or gift receipt.

Return by mail to:
Aeropostale Returns Center
350 Omega Parkway,
Shepherdsville, KY 40165

TO RETURN ITEMS BY MAIL

Online purchases of unwashed, unworn, or defective merchandise may be returned by mail within 60 days of the date of purchase for a full refund to the original form of payment used for this purchase (including gift purchases).

Credit will be issued within 30 days of receiving your returned package.

DIRECTIONS FOR RETURNS BY MAIL

  • Affix the pre-paid, pre-addressed label onto your return package. If you are missing this label, please reach out to Customer Support.
  • No postage necessary, but $7 will be deducted from your return credit for use of the label.
  • Please select a "Reason for Return" code on the packing slip and include the packing slip in your return package.
  • If you cannot send your packing slip, please include your order number, billing name, and address with the item. Drop off your package at any UPS Store, UPS Drop Box, Office Depot, or Staples.
  • Track your return by logging into your account.
  • If you would prefer to use your own shipping method at your own expense, return the package via an insured shipping service to:
    Aeropostale Returns Center
    350 Omega Parkway
    Shepherdsville, KY 40165
  • All approved returns made within 60 days of the purchase date will be issued a full refund to the original form of payment (including gift purchases) within 30 days of receiving your returned package.

THIRD PARTY BILLING

We will not accept C.O.D. or third-party billing for returned merchandise. U.S. purchases made using PayPal Credit® or PayPal® as a payment method can be returned for store credit, only.

INTERNATIONAL RETURNS AND EXCHANGES

At this time, we do not facilitate exchanges on international shipments; however, if for any reason you are not satisfied with your purchase, please contact us by email.

We will provide you with further instructions to facilitate your return, including the return authorization process, the location to where returns are required to be shipped back, and the amount you will be refunded.

If approved, refund amounts for returned items will be credited to you as soon as the items are received and the credits processed by our partner Borderfree.

Merchandise must be returned in the same country that it was originally purchased in. We cannot process exchanges or returns via the mail.

Your refund will be credited in the same currency and using the same exchange rate as your original order. Please visit our International Helpdesk for additional support.

CREDIT TO GIFT CARDS

If an Online Gift Certificate or Gift Card was used, the refund amount will be applied to your Online Gift Card.

If you no longer have the original Gift Card, please contact our Customer Service Department to receive a new Gift Card or online code

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery.

Please supply the representative with:

  • Order Number
  • tem Number
  • racking Number from your original confirmation e-mail
  • e-mail address
  • Phone Number

We will make every reasonable effort to assist you with your return.
If you do not contact Customer Service, you are responsible for all return shipping charges.

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