Purchase And Return Policy
You can purchase genuine Aéropostale here and in our Aéropostale® stores.
To find an Aéropostale store near you, use our Store Locator.
We take pride in our Aéropostale brand and our customers by designing, sourcing, marketing, and selling our own merchandise.
As a result, we do not authorize the resale of Aéropostale merchandise. You can purchase up to 50 units of Aéropostale® merchandise per day.
Purchases above 50 units per day by a single customer will not be allowed.
In Store Purchases
Purchases of unwashed, unworn, or defective merchandise made in any U.S. Aéropostale® store may be returned or exchanged within 60 days of the date of purchase with the original Aéropostale® sales or gift receipt.
Returns with an original sales receipt will be refunded in the manner in which the original purchase was made.
Returns with an original gift receipt will be refunded with a Merchandise Return Card at the selling price on the gift receipt.
Returns will not be accepted without an original Aéropostale® sales or gift receipt.
All returns will reflect original discounts and promotions.
Swimwear and underwear can only be returned/ exchanged with the price tickets attached.
U.S. purchases made using Klarna, PayPal Credit® or PayPal® as a payment method can be returned in store for a store credit, not a refund to your account.
For account refund, merchandise can be returned by mail.
How to Return Your Online Purchases
Unwashed, unworn, and non-defective merchandise with original Aéropostale® price tickets may be returned or exchanged within 60 days of the date of purchase with the original Aéropostale® sales or gift receipt.
Only online purchases made in the United States can also be returned to U.S. stores within 60 days of the date of purchase with the original sales or gift receipt.
Online purchases made in Canada and Online Only merchandise must be returned by mail with the original Aéropostale® sales or gift receipt.
Items purchased online and picked up in an Aéropostale store must be exchanged or returned to a US store and must be accompanied by the original Aéropostale® pickup receipt.
Swimwear and underwear can only be returned/exchanged with the price tickets attached.
Online-Only items, Online purchases made in Canada, Room Merchandise (including bedding and accessories), nor Fragrance can be returned to stores.
Online purchases from US stores and US website, can be returned by mail to:
Aeropostale Returns Center
350 Omega Parkway,
Shepherdsville, KY 40165
All approved returns made within 60 days of the purchase date will be issued a full refund to the original form of payment (including gift purchases) within 30 days of receiving your returned package and will reflect original discounts and promotions.
Shipping and handling costs, gift-wrap costs and other charges are non-refundable.
We may refuse or delay returns if fraud or abuse is suspected.
To Return Items by Mail
Online purchases of unwashed, unworn, or defective merchandise may be returned by mail within 60 days of the date of purchase for a full refund to the original form of payment used for this purchase (including gift purchases).
Credit will be issued within 30 days of receiving your returned package.
Directions for Returns by Mail
Online purchases may be returned by mail within 60 days of the purchase date for a full refund to the
original form of payment used for this purchase (including gift purchases).
- Find your order number at the top of this packing slip.
- Visit https://returns.narvar.com/aeropostale/returns and enter in your order number and email address to initiate your return.
- Follow the instructions and choose your return method.
Directions for Returns to Store
Online purchases may be returned or exchanged in an Aéropostale® store within 60 days of the purchase date and must be accompanied by a packing slip.
Exceptions: Certain categories are online exclusives and must be returned by mail.
Exclusions list can be found online at www.aeropostale.com/returns. Exclusion list is subject to change.
If you are entitled to a shipping refund or if you need further assistance, please visit https://www.aeropostale.com/contactus/
Third Party Billing
We will not accept C.O.D. or third-party billing for returned merchandise.
Third-Party receipts are not valid and will not be accepted.
U.S. purchases made using PayPal Credit® or PayPal® as a payment method can be returned to store for store credit, only.
Returning An Item
Please note that orders greater than 50 units are final sale and items cannot be returned online or in-store. NO ADJUSTMENTS. NO EXCHANGES. NO RETURNS. NO EXCEPTIONS.
Credit to Gift Cards
If an Online Gift Certificate or Gift Card was used, the refund amount will be applied to your Online Gift Card.
If you no longer have the original Gift Card, please contact our Customer Service Department to receive a new Gift Card or online code.
Damaged or Defective Items
If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery.
Please supply the representative with:
- Order Number
- Item Number
- Tracking Number from your original confirmation e-mail
- e-mail address
- Phone Number
We will make every reasonable effort to assist you with your return. If you do not contact Customer Service, you are responsible for all return shipping charges.