Attn: Aéropostale Customer Service
915 S. Babcock St.
Melbourne, FL 32901
What Information About Me Is Collected, Stored and Used?
We collect and store information that you enter into this Web Site or that you provide through this Web Site's Customer Service Department. For example, when you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date (collectively, "Personal Information"). This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. Some of this information also may be used to contact you about new products, sales, promotions, special offers, and events, product and customer surveys and new site features, unless you have opted not to receive promotional communications in connection with this Web Site. However, when you opt not to receive promotional communications, we collect and store certain information such as your email address in order to comply with your preferences.
We collect and store certain other information automatically whenever you interact with our Web Sites. For example, we collect your IP address, browser information and reference site domain name every time you visit the Web Sites. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve the Web Sites and to provide our customers with a fulfilling shopping experience. Our Web Sites (including our mobile app) may use location-based services to verify your location and to deliver relevant advertising based on your location (such as to display the location of our nearest retail store to you), and share your location with our service providers as part of our location-based services.
Most web browsers accept cookies automatically but allow you to disable them. If you disable cookies, you may not enjoy all of the features on our Web Sites. For instructions on how to disable cookies, you should consult the “Help” section of your browser. In addition, you may find more information about cookies and internet-based advertising and managing your preferences for internet-based advertising by clicking here. You may also opt-out of receiving customized interest-based advertisements from members of the Digital Advertising Alliance by visiting DAA’s Consumer Choice Page by clicking here.
We may also collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.
Is Information Collected From Children?
We are fully aware of the concerns regarding the collection of Personal Information from children. As a result, we do not sell or ship any items ordered through our Web Sites directly to anyone who we know to be under the age of 13, nor do we collect any Personal Information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use our Web Sites only with the involvement of a parent or guardian and should not submit any Personal Information to us. If a parent or guardian becomes aware that a child under the age of 13 has submitted Personal Information on our Web Site, please contact the Web Site's Customer Service Department by phone at 877-289-2376, and we will remove the Personal Information about the individual from our database.
With Whom Do You Share Information?
We may share Personal Information that you provide to us through our stores, the Web Site or through the Web Sites' Customer Service Department with our affiliates, strategic and/or marketing partners and with our service providers. Certain of our affiliates and service providers may share this Personal Information with their affiliates and with service providers whom they engage to perform services related to the Web Sites or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, web site evaluation, data analysis and, where applicable, data cleansing. These service providers are authorized to use this Personal Information only in connection with the services they are engaged to perform.
We may release Personal Information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of Aero, or any of our affiliates, service providers, customers or others.
We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Web Site during a specific time period or purchased a specific product through this Web Site. This information generally is shared in an aggregated form.
We may also disclose or transfer your Personal Information in the event Aero is involved in a merger, acquisition, consolidation, sale of our business or substantially all of our assets, or declares bankruptcy.
What Steps Are Taken To Keep Personal Information Secure?
Various security measures, including Secure Socket Layer (SSL) encryption technology, are used to protect your Personal Information that we collect. If you place an order through our Web Sites, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your Personal Information further, you should be careful about providing your password to others. If you wish to cancel your password, or if you become aware of any loss, theft or unauthorized use of your password, please contact this Web Site's Customer Service Department by email at [email protected] or by phone at 877-289-2376.
How Can I Access, Correct and Update Personal Information?
You can access, correct and update certain Personal Information that you have provided to us by clicking on "Manage Your Account" within the Help Desk area of this Web Site.
Can I Indicate Whether or Not I Want To Receive Promotional Communications?
There are several ways in which you can tell us whether or not you want to receive promotional communications from us. When you set up an account, or click on "Manage Your Account" within the Help Desk area, or place an order, you will have an opportunity to make or change your selections in this regard. You also will have an opportunity to change these selections by clicking on the "unsubscribe" hyperlink contained in promotional emails we send you. Please allow 3-5 business days for us to process your unsubscribe request. You may still receive emails for us while your request is being processed. If you no longer wish to receive push notifications on your mobile device, please consult your mobile device’s user guide.
What Happens When I Link To or From Another Web Site?
What About Contests and Sweepstakes?
California Privacy Rights
Pursuant to California Civil Code Section 1798.83, if you live in the State of California, you may request certain information about the type of your Personal Information we share with third parties for direct marketing purposes and the identity of any such third party. Once per calendar year, California residents may request this information by contacting us by e-mail at [email protected], by phone at 877-289-2376 or by writing to us at: Aeropostale.com, Attn: Aéropostale Customer Service, 915 S. Babcock St., Melbourne, FL 32901.
Acceptance of Terms